Our Staff

I have been an Audiologist since 2007. I completed my Doctorate at Vanderbilt School of Medicine and my fourth year externship at Cincinnati Children’s Hospital Medical Center. Since that time, I have had extensive experience working with patients of all ages. I have spent the majority of my time at Ear, Nose and Throat Clinics in Atlanta, GA, Greenville, SC and Lake Norman, NC. I enjoy educating and improving overall quality of life for all of my patients.

In my spare time, I enjoy spending time with my husband Brent and our two children, Will and Addie Grace. We are involved with many school activities, church activities, scouting, soccer and theater.

Florica Bonar is a Hearing Instrument Specialist. She is originally from Arad, Romania, Europe, and moved to Hickory NC in 2002. Florica attended Liceul Industrial Nr 3 CFR Arad and started working at Coop. Pielarul Arad in 1984. Florica began working in the hearing industry in 2016 and was drawn to the profession because she is dedicated to helping people achieve a better quality of life through healthy hearing. Hearing loss affects millions of Americans of all ages and studies show that people who act regarding their hearing loss enjoy a higher standard of living, thus this profession has a major positive impact on many people’s lives.

What Florica loves most about saving hearing lives is seeing the joy that sparks in the eyes of a person deprived of hearing their loved one’s voices. She enjoys working to help diagnose and manage hearing problems, in patients, by providing diagnostic audiologic examinations and implementing comprehensive hearing loss treatment and management. In 2019 she was licensed as a Hearing Instrument Specialist in the state of North Carolina.

Outside of saving hearing lives, Florica loves hobbies such as reading, traveling cooking and baking, and growing flowers. She also loves to spend time with her husband, her daughter, and their 2 cats.

She looks forward to helping you find the best solution for your hearing needs!

Jon Richardson is a hearing instrument specialist. Jon is originally from Chapel Hill, N.C. and moved to Lenoir, N.C. in 2007. Jon attended Appalachian State University and started working at Best Value Hearing Care Center in 2011. Jon began working in the hearing industry in 1998 and was drawn to the profession because he enjoys helping and counseling others.

What Jon loves most about saving hearing lives is experiencing a patient’s joy through better hearing. Jon strives to stay informed on hearing health by regularly reading medical reports to become more knowledgeable in his everyday work with patients.

Outside of saving hearing lives, Jon loves hobbies such as spending time with his wife, reading, and watching documentaries.

Robin was born in Hickory, North Carolina and lived in San Francisco for 2 years in 1984-1986 and has resided in Hickory to date. She was introduced into the Hearing Industry in 2015, with no previous experience in the field. Her first position was as a PSC. The previous dispenser she worked with, advised her that she had excellent communication and personal skills that would be a good fit for transitioning into a dispenser.

Robin love helping people and through her years of employment, all of her jobs have been customer service related, in one form or the other. Her goal for her personal and professional life is always to treat people the way I want to be treated. She thinks that if you can do that, success will come to you.

In Robin’s spare time (which is not a lot), she enjoys getting some rest, but also loves spending time with her daughter, who lives the closest to her. They enjoy shopping, eating out, and just taking a relaxing drive, with no real plan. Robin has a small Yorkie Poo (Zoey), whom she adores. I guess you can say she is a hobby too, because she does utilize much of Robin’s time.

I am a passionate servant leader that has been in the Hearing Industry for over 10 years. As an HIS my goal is to change as many lives as possible through better hearing by making sure we are delivering on customized and concierge service and care.

I am a mother of 5 beautiful young adults, 3 boys and 2 inherited daughters. We are a blended family that loves and plays hard. we love the outdoors and when not at work I farm 17 acres and love planting, sewing, and harvesting. Pumpkins and Sunflowers are one of my favorite things to grow.

Lisa Sheets is a Regional Admin Coordinator. Lisa is originally from Millers Creek, North Carolina which is a small town that sits between West Jefferson and Wilkesboro North Carolina and moved to Hickory, North Carolina in 1999 but now resides in Taylorsville, North Carolina. Lisa attended West Wilkes High school and furthered her education at Catawba Valley Community College where she obtained a degree in Health Care Management Technology and started working at Best Value Hearing Care Center in 2018. Lisa began working in the hearing industry in 2018 and was drawn to the profession because of the desire to help others.

What Lisa loves most about saving hearing lives is seeing the smile on patients faces when they are able to hear again. Lisa strives/focuses/works on is to educate patients and making sure they have the best experience possible while being seen in the office and to help anyone with a hearing loss to live their life to the fullest in her everyday work with patients.

Outside of saving hearing lives, Lisa loves hobbies such as gardening, hiking, camping and spending time with family and friends.

Loren Morris is the Regional Manager for the Western North Carolina clinics. She is originally from Baton Rouge, Louisiana and moved to Morganton, NC last year. She began working in the hearing industry in 2015 and was drawn to the profession because of her mother’s own struggles with hearing loss. What Loren loves most about saving hearing lives is helping delighted patients experience forgotten sounds again. In her everyday work, Loren strives to ensure that both the patients and employees under her care feel valued. Outside of saving hearing lives, Loren enjoys reading, spending time with her chickens, and cooking up delicious Southern food!

Tracy is a native of Gaston County and moved to Dallas, North Carolina in 2003.Tracy attended Ashbrook High School and Gaston College and started working at Dr. R. Wm. Kelly Jr. DDS, PA office in 1989 as a Front Office Receptionist and moved into the Office Manager position in 1997 until 2005. At that time, she had her second child and decided to be a stay at home mom. In 2010 she began working for Dr. David White Orthodontist Practice as an Orthodontist Assistant until 2015.

Tracy began working in the hearing industry in 2015 and was drawn to the profession because she really enjoys being a part of making a positive impact on other people lives, working with the public and making people smile. What Tracy loves most about saving hearing lives is being a part of changing someone’s life for the better. Tracy strives to give excellent customer service by building relationships with her patients helping them with financing options and educating them through their hearing journey in her everyday work with patients.

Outside of saving hearing lives, Tracy loves hobbies such as dancing, making crafts and spending time with her family.

Tammy Polk is a Patient Services Coordinator. Tammy is originally from Charlotte, North Carolina and moved to Hudson, North Carolina in 2002, as her husband is a pastor on staff at a church in Hickory, North Carolina. Tammy started working at Best Value Hearing Care Center in January 2014. Tammy began working in the hearing industry Center in 2014 and was drawn to the profession because of the gratification of helping not only seniors but anyone a hearing loss to hear again and live a more fulfilling lifestyle.

What Tammy loves most about saving hearing lives is seeing the patient’s response to being able to hear again and their life returned to them, as well as the amazing life experiences shared with her when they visit the clinic. Friendships are formed and job responsibilities become heartfelt care over time. Tammy strives/focuses/works on/etc. to keep a good relationship and show respect to each client in her everyday work with patients as she is the representative of the company both in house & on the phone. As seniors grow older, they tend to lose touch with the outside world, so it is gratifying to show heartfelt interest and focus on their wellbeing, showing they have value personally.

Outside of saving hearing lives, Tammy loves hobbies such as spending time with her grandchildren Aydan and Elias.  She loves playing with her dachshund puppy, Remi.  She enjoys a nice motorcycle ride in the country and a day out on the lake. Most importantly she enjoys time with her family.  She also is involved in ministry at her church where she co-leads her 2 small groups and helps to minister with her husband at an outreach ministry located in Cherokee focusing on the native Indians in the area.

Linda is originally from the Great Lakes State of Michigan in a small little town of Grand Ledge and 15 minutes from the Capital.  Linda graduated from Grand Ledge High.  The last year of high school she attended a special program at the local Lansing Community Business Collage.  Only a certain number of students were picked to do this.  She completed college business courses that year. Linda worked in Michigan for an insurance company for over 35 years starting a customer care up front person.  She moved on and got her license for selling insurance and did that for a couple years but went back to the office to work for them as a phone room supervisor for a staff of 8-10 and to help run the office smoothly.  Linda was a strong people-oriented worker.  If a customer was not happy, she was sure to make sure when she completed with them that they were.  She would tell you she taught that the customer is the most important person in a customer service industry and has kept that policy through the years.  In 2017 she retired from her job and moved to Statesville NC where her grandkids and parents lived.  She took some time off after moving to spend the time with her family.  In 2018 Linda saw an ad for Best Value Hearing Care and sent her resume off to them.  She then accepted the position of PSC in the Statesville office and traveling to Taylorsville Senior Center on Wednesdays with the PSC.  She was drawn to the company because of her love of working with the public and helping people and skills in running an office.

Linda love most about saving hearing lives is being there for the customer, making sure when a customer walks in they greeted with a smile and when they leave that she has helped them.  She takes great pride in making sure every customer understands that she is there to help them and teach them how to get the most out of there hearing aids. She focuses on having all information needed in her everyday work to be completed and ready for the practitioner. She makes sure that by making her calls the office is set with as many people as possible to help.

Outside of the office Linda likes to spend time with her Grandson and Granddaughter.  They are the light of her life.  She also likes to read, sit around a campfire with friends or strangers.  She loves finding new places in NC to visit and explore and loves finding Emerald Hollow where she can sit in the creek and look for gems.

Lynn Rauscher is a Patient Service Coordinator. Lynn is originally from Sutton, Nebraska and moved the Wilkesboro in 2014. Lynn attended Colorado Tech University and completed her Bachelors in Business Administration in 2008. Lynn started working at Best Value Hearing Care Centers in June 2021. Lynn began working in the hearing industry in 2021 and was drawn to the profession because she was looking for a Job where she could help people improve their quality of life.

What Lynn loves most about saving hearing lives is talking to the patients, learning more about them and helping them have a successful journey through the entire process. Lynn strives to make the patient’s day better, by completing daily tasks needed to help the practitioner and to have a smoothly run office.

Outside of saving hearing lives, Lynn enjoys spending time with her 3 children and 6 grandchildren. Lynn loves hobbies such as camping, fishing and riding motorcycles.

Hello! I’m Amanda. I live in Morganton NC with my husband and two dogs. I have a background in Mass Communication, and love being active in the community. I am new to the Patient Services Coordinator position but look forward to learning more and meeting more people throughout the company!

Bio coming soon.